Diagnose Cable Box Errors, pt 4

http://id-discussions.com/forum/showthread.php?t=91713

Codes on cable box display - 24th May 2008, 12:50 AM
Hi everybody.
I am new to this forum and I think it is great. It has so much valuable info. But it seems pretty slow nowadays...

I am curious, does anyone know what the diagnostic codes on the cable box mean? I have a Scientific Atlanta 4250C box and I found that when you try to go to the diagnostic menu by holding pause button on a remote for about 10 sec until the envelope flashes and then pressing page down, you can press page up instead. Then box then shows some strange codes like E-32, E-11, E-00, r-1, 111, e.t.c. I can press numerics 1-5 to get these and then try different combinations with pause and stop. I know that box resets itself if I press stop 3 times (it shows r-1, then r-2 and then reboots).

What are all these messages for? What do they mean?
And now the most important question. Can these be used to clear PPV history or do something else interesting with the box?
*****
7th June 2008, 11:09 PM
Error Codes


Flash Sequence


Cause


Resolution

E 00


None


Normal condition


N/A

E 01


MESSAGE LED flashes on and off


DCT 700 did not receive a connect message


Send a Connect message. Restore Out-of-Band

E 02


Repeating series of two MESSAGES LED flashes, separated by a pause


Init error


Power cycle the box

E 07


Repeating series of seven MESSAGES LED flashes, separated by a pause


ROM verification failure


Power cycle the box. If this continues, return the box for repair

E 08


Repeating series of eight MESSAGES LED flashes, separated by a pause


Faulty RAM, ROM, EEPROM or Post failure (hardware failure)


Return box for repair

E 09


Repeating series of nine MESSAGES LED flashes, separated by a pause


Dead battery or memory has not been initialized


Return box for repair; requires factory initialization

E 11


Power LED flashes once; MESSAGES LED flashes one


Invalid unit address


Return box for repair. Requires a unit creation message

E 13


Power LED flashes once; MESSAGES LED flashes three times


Sys_boot initialization error


Power cycle the box. If this continues, return the box for repair

E 14


Power LED flashes once; MESSAGES LED flashes four times


System start-up failure


Power cycle the box. If this continues, return the box for repair

E 15


Power LED flashes once; MESSAGES LED flashes five times


TSI structure is corrupted


Power cycle the box. If this continues, return the box for repair

E 16


Power LED flashes once; MESSAGES LED flashes six times


Bad flash number specified for Initiate Flash Platform


Error logged; ignore

E 17


Power LED flashes once; MESSAGES LED flashes seven times


Bad platform validation step number


Error logged; ignore
*******
17th June 2008, 04:34 AM
Thank you for the answer. I thought these are error codes. But I don't understand why would the box show them if I press something on the remote.
For example, I press and hold "pause" for 10 sec, then press "page down", then press "1" - I am getting E-13. The box if fine, it does not have any problems loading something as you say. Then if I press "2" I get "111" on the panel, if I press "3" I get "d-1", "4"- "P-00", "5"-"b-06", "stop"-"r-1", "stop" again-"r-2". If I press "stop" 3 times in a row, the box reboots.
Are these some sort of diagnostic codes? Do you know what they say?
Thanks again.
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17th June 2008, 06:08 PM
Welcome to ID

Yes those are codes for techs and what not when they have the IRD in for repair....