For your amusement here is the response I got back when I used the send a message to the president on their website.
Dear ,
Thank you for writing. I understand you would like to express your displeasure with the current plan to test a bandwidth capping model. Time Warner values their customers and the opinions they express. Customer feedback is very important, even when it is not positive. Rest assured your feedback is being forwarded to the proper management team.
It's very important to know that consumption based billing is not currently in effect in your area. We are in the beginning stages of planning for this trial and will keep customers informed on our progress. You will receive advanced notice before any changes are made in the pricing of their Road Runner service. As monitoring will be done on a 3 month trial basis, we may find that cap levels may need to be adjusted before rolling out any billing changes.
Please visit our homepages www.timewarnercable.com or www.rr.com for any future updates on the status of Road Runner consumption-based billing plan. Thank you for being our valued customer, and have a great day.
Regards,
John Orzolick
Customer Care Advocate
Time Warner Cable Corporate Office
No comments:
Post a Comment